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Frequently Asked Questions

Below are some common concerns of our customers. If you have other questions, please email us anytime at service@herbandroot.com
Herb & Root explores the global origins of perfumery, aromatherapy, and skincare, all ancient practices based on the beauty and healing power of plants. Our formulas are born of centuries of experience, extensively researched, and passed on for generations by herbalists, shamans, and traditional healers. Our research is based on a well-developed understanding of plants, harvested in a nonintrusive way, and combined synergistically to stimulate the natural healing process.
Our products are plant-based, non-irritating and non-sensitizing. All products are formulated without parabens, mineral oils, and harsh detergents. Only concentrated formulas, carrying the very essences of nature and nothing else. A symphony of purity and effectiveness.
Herb & Root aims to preserve nature for generations to come by focusing on sustainability. We use packaging that is sustainably produced and recyclable. Our products are handcrafted in small batches, reducing the need for harmful preservatives and unnecessary waste. And because our products are chemical free, you can be sure they will not release toxins or pollutants into the water after they drain from your sink.
We do not test our products on animals nor do we permit others to do so except where it is required by law.
After placing your order you will receive a web confirmation and also an email confirmation.
Log in, then to go to the "Order History" section. You will see all your Herb & Root orders along with their status and USPS tracking numbers. If you are already logged in, click on "Your Account" (located on the top frame), then click on "Order History."
Ordering from Herb & Root online is safe and secure. Once you click on "Order Review," you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.
We would like you to be satisfied with your purchase. Please click the link at the bottom of the page for our full return policy.
We love to send you free samples with your order. Unfortunately, due to the large number of requests we receive we can only send samples with orders when available.
Please email service@herbandroot.com.