Shipping & Returns Policy
We want you to feel confident when ordering from Herb & Root. Below you’ll find everything you need to know about shipping, returns, and what to expect after checkout.
U.S. Shipping
Shipping Rates
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$6.95 flat-rate shipping on all U.S. orders
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Free shipping promotions may be offered occasionally and will be clearly noted at checkout
Processing & Delivery
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Orders are processed and shipped within 2 business days
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All U.S. orders ship via USPS Ground
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Once your order ships, you’ll receive a tracking number by email
Delivery times vary by location, but most U.S. orders arrive within 2–5 business days after shipment.
Shipping Delays: Once an order has shipped, delivery timelines are determined by the carrier. Packages with active tracking are not considered lost until 21 days after shipment.
International Shipping
At this time, we do not ship internationally.
We are actively preparing to expand to the EU and UK in March 2026, and we’ll share full details as soon as international shipping becomes available. If you’d like to be notified, we recommend joining our email list.
Returns
We gladly accept returns to ensure you feel good about your purchase.
Return Eligibility
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Returns are accepted within 30 days of delivery
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Products must be unused and unopened
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Items returned outside this window or not in original condition may not be eligible for a refund
How to Start a Return
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Email us at service@herbandroot.com within 30 days of receiving your order
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Include your order number and the item(s) you’d like to return
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Let us know the reason for your return — even brief feedback helps us improve
Return Shipping & Refunds
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We provide a prepaid return shipping label for your convenience
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A $6.95 return shipping fee will be deducted from your refund
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Refunds are issued to the original payment method once the return is received and inspected
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Please allow up to 14 business days for your refund to be processed after we receive your return
We deduct return shipping so we can continue offering fair product pricing while discouraging unnecessary returns — thank you for understanding.
Exchanges
At this time, we are unable to offer direct exchanges.
If you’d like a different product, simply return your item using the steps above and place a new order once your refund is processed.
Questions?
We’re always happy to help.
Email us at service@herbandroot.com, and we typically respond within 24 business hours.