Lily of the Valley Eau de Parfum

Returns Policy

Don’t love it? No problem! Returns and exchanges are easy. Follow these steps for a full refund:

• Email us at service@herbandroot.com, within 14 days of receiving your purchase.
  
• Give us the order number and the name of the product that you’d like to return. Please also let us know why you are returning, even if it’s minor. We incorporate this feedback into our business.
  
• We do charge a flat $4.00 for return shipping. This amount will be deducted from your final refund. We charge this small fee for shipping so we can keep our product prices reasonable and prevent frivolous returns. We hope you understand!
  
• Once we have received the product back in our warehouse, we will credit your account within 14 business days through the same payment method you used on your original purchase.

Shipping

Our products are shipped via USPS to give you the lowest shipping rate possible. Once an order is shipped, you will receive a USPS tracking number so you may check on the status of your shipment. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order.

Our home base is Austin, TX, so shipments to the continental Northwest or Northeast usually take 3 days plus processing time (1-2 days). Most other shipping destinations take 2 days.

Any other questions about shipping? Please email us! We usually respond within 24 hours.

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