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Returns and Exchanges
Don’t love it? No problem! Returns and exchanges are easy.
We stand behind our products with confidence. Our goal is to provide top quality products that will meet or exceed your expectations. If you are not satisfied with the quality of any product, we will make the necessary adjustments to ensure your total satisfaction. Understandably however, we cannot guarantee that all of our products will agree with your personal taste. Here are our policies for Returns and Exchanges:
If you are not satisfied with your purchase, follow these steps for a full refund:
- Email us at email@example.com, within 30 days of receiving your purchase.
- Give us the order number and the name of the product that you’d like to return. Please also let us know why you are returning, even if it’s minor- like it just wasn’t what you expected. We incorporate this feedback into our business. We are always striving to improve our customer service and communications.
- We do charge a flat $6.50 for return shipping. This amount will be deducted from your final refund. We charge this small fee for shipping so we can keep our product prices reasonable and prevent frivolous returns. We hope you understand!
- Once we have received the product back in our warehouse, we will credit your account within 14 business days through the same payment method you used on your original purchase.
If you’d like to exchange a product, or receive store credit for it, we’re happy to do that. Here is what you’ll need to do:
- Email us at firstname.lastname@example.org.
- Give us the order number and the name(s) of the product(s) you are sending back to us, and the product you’d like to exchange it for. If you’d like in store credit instead, just let us know. Please also let us know why you changed your mind, even if it’s minor. We incorporate this feedback into our business.
- We will email you a return shipping label that you can print at home and affix to the box of the product you are returning. Return shipping is free when you exchange or receive in-store credit.
- Once we receive the returned product back in our warehouse, we will send you your store credit, or your exchanged merchandise within 7 business days.
US Domestic Shipping
Our products are shipped via USPS to give you the lowest shipping rate possible. Once an order is shipped, you will receive a USPS tracking number so you may check on the status of your shipment. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order.
Our home base is Austin, TX, so shipments to the continental Northwest or Northeast usually take 3 days plus processing time (1-2 days). Most other shipping destinations take 2 days.
We offer free shipping to all US-based customers who purchase 2 or more products. This offer does not apply to international orders.
Our products are shipped via USPS First Class Package International to give you the lowest shipping rate possible. Once an order is shipped, you will receive a USPS tracking number so you may check on the status of your shipment. We offer the following flat rate shipping prices:
- Canada: $16.00
- Mexico: $21.50
- All other countries: $23.50
Any other questions about shipping? Please email us! We usually respond within 24 hours.
I am OBSESSED with this perfume. I bought it for the first time at Blue Genie Art Bazaar in Austin in like... 2015? 2016? And it's been my perfume ever since. I won't be buying any other perfume until they stop releasing this one or I die lol. The roller ball application is convenient and it lasts an impressively long time (I only have to apply in the morning and it lasts all day). It's perfectly citrusy without being overpowering, and the green tea gives it a more sophisticated twist (I find a lot of citrus perfumes are too candy-like and make me smell like a high schooler). It's totally unique and I get compliments on it all the time! Definitely recommend.
I use both the roller ball and body oil in this scent daily. I’m obsessed. It’s now my signature scent and I just can’t live without it. Products are impressively long lasting. I’ve been amazed by every product I’ve ordered from this company and the friends I turn onto Herb & Root all agree.
I was hoping for something less sweet smelling. I can't really smell green tea at all, and the citrus gives off a candy vibe. Overall it's okay, but I wouldn't buy it again.
A very nice NOT overpowering citrus type scent.
Unique bordering on exotic without being weird, offensive or cloying.
Decidedly feminine & safe to wear anywhere from the office to dinner, a date or just because.
As a customer, I promise you WON'T be disappointed if you buy this scent.
Thank you, Herb & Root, for offering these well made affordable perfume oils! :)
I love this fragrance...as an everyday oil.